Questions and answers

Each vehicle shows one fixed total for the whole booking, including both journeys of a return, any stops and extras. The price you see is the price you pay.

Most journeys get an instant fixed price. A few can't be priced online, for example more passengers than the vehicle holds, a transfer between two terminals of the same airport, or large items such as bikes. Please call us on 020 3769 2728 or WhatsApp us on +44 7470 046660 and we'll give you a fixed price.

Your price is held for 30 minutes while you complete your booking. After that, the calculator refreshes the quote and tells you if anything has changed.

A vehicle can be booked online when it fits your group and has a confirmed price for your journey. If none fits, call us on 020 3769 2728 or WhatsApp us on +44 7470 046660 and we'll help.

Any address in the UK, London included: to and from Heathrow, Gatwick, Stansted, Luton and London City airports, and between any two addresses. Enter your postcode in the calculator for a fixed price.

Yes. Choose “Airport” for both pickup and drop-off, for example Heathrow to Gatwick, and you'll see a fixed price for each vehicle. Give us your arriving flight number so the driver can follow it.

No. We also take you between any two addresses, for example to a hospital appointment, a train station, your office, a shopping centre or an event. Choose “Address or postcode” for both pickup and drop-off in the calculator to see a fixed price.

Online bookings need at least 3 hours' notice and can be made up to 365 days ahead. For anything sooner, please call us on 020 3769 2728.

For pickups from the airport, your flight number is saved with your booking so the pickup can be matched to your arrival. For drop-offs it's optional.

Yes. You can add up to 2 extra stops when you enter your journey. Each stop is included in your fixed price, so you see the full total before you book.

Yes, and child seats are free. You can request up to 3 in the extras step of the calculator.

You'll see a confirmation page with your booking reference and journey details. Keep the reference handy in case you need to contact us about your booking.

For airport pickups, your driver waits up to 60 minutes free of charge from the time your flight actually lands. For pickups at an address, the first 15 minutes after your booked pickup time are free. After that, waiting is charged at £20 an hour, worked out by the minute.

We follow your flight using the flight number you give us. If it lands late, your 60 free minutes start from the actual landing time, and a delay is never charged. If your flight is cancelled or diverted, please call us on 020 3769 2728 as soon as you can.

You can cancel free of charge up to 24 hours before your pickup time, with a full refund of anything you have paid. Cancellations less than 24 hours before pickup, and journeys where the passenger doesn't arrive, are not refunded. To cancel or change a booking, email info@galaxyairporttaxi.co.uk or call 020 3769 2728, quoting your booking reference.