Privacy Policy
How we collect, use and protect your personal information. Last updated 20 October 2026.
About this policy
This Privacy Policy explains how Galaxy Airport Taxi ("we", "us", "our") collects, uses and looks after personal information when you use our website to get a quote, book an airport transfer or contact us.
Galaxy Airport Taxi is responsible for the personal information described in this policy. Our contact details are at the end of this page.
Information we collect
When you get a quote or make a booking, we collect the details needed to price and arrange your journey:
- Your name, email address and phone number
- Your pickup location and destination, including any extra stops you add
- Your travel date and time
- The number of passengers travelling
- Your luggage (hand luggage and suitcases, and how many of each)
- The airport and, where relevant, the terminal
- Your flight number, where you provide it
- Extras you choose, such as Meet & Greet or child seats
- Any special requirements or notes you add to your booking
When you contact us through our contact form, we collect your name, email address, the topic of your enquiry and your message, plus your phone number and booking reference if you choose to give them.
If you book on behalf of someone else, such as a colleague or a family member, you may give us their details as the lead passenger. Please make sure they know you are sharing their information with us for this purpose.
How we use your information
We use your information to:
- Work out and show you a quote for your journey
- Arrange and carry out the journey you book, including collecting you from the right place at the right time
- Match airport pickups to your flight using the flight number and landing time you provide
- Contact you about your booking, for example if we need to check or change any details
- Reply to questions and requests you send us
- Keep a record of bookings and enquiries
- Help protect our website and forms from misuse, such as automated spam
- Meet legal and regulatory obligations that apply to us
Our reasons for using your information
Under UK data protection law, we must have a valid reason (a lawful basis) to use personal information. Depending on the situation, we rely on:
- Contract: to give you a quote and to arrange and provide the journey you book with us
- Legitimate interests: to respond to enquiries, keep records, run and protect our website and business, and deal with any disputes, where this does not override your rights
- Legal obligation: where we need to keep or share information to comply with the law
Data security
We take appropriate technical and organisational measures designed to protect personal information against loss, misuse and unauthorised access, and we only allow access to it where there is a need to know.
No website or method of sending information over the internet can be guaranteed to be completely secure, but we work to protect the information you give us.
Data retention
We keep personal information only for as long as is reasonably necessary for the purposes it was collected for. This includes providing our service, meeting applicable legal obligations, resolving disputes and protecting our legitimate business interests, where applicable.
When we no longer need personal information, we delete it or make sure it can no longer identify you.
Your privacy rights
Under UK data protection law, you have rights over your personal information. Depending on the circumstances, these include the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct information that is inaccurate or incomplete
- Ask us to delete your information
- Ask us to restrict how we use your information
- Object to us using your information where we rely on legitimate interests
- Ask for information you gave us to be transferred to you or another organisation in a commonly used format
Some of these rights only apply in certain situations, and requests may be subject to legal requirements and limitations. For example, we may need to keep some information to meet a legal obligation. We may also need to confirm your identity before acting on a request.
We will respond to your request within the time required by applicable data protection law.
If you are unhappy with how we have handled your information, please contact us first so we can try to help. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk.
Contacting us about privacy
For any question about this policy, or to make a request about your personal information, contact us:
- Galaxy Airport Taxi
- 4-6 Greatorex Street, London E1 5NF
- Email: info@galaxyairporttaxi.co.uk
- Phone: +44 7470 046660
Changes to this Privacy Policy
We may update this policy from time to time, for example if our services or the way we use personal information change. The latest version will always be published on this page, with the date it was last updated shown at the top.